Track Your Order
Check where your order is, what its current status means, and when to get in touch if something looks wrong.
Already have your shipping email?
That is the fastest route. Your shipping confirmation contains the tracking number, the carrier handling delivery, and a direct link that takes you straight to the carrier’s own tracking page. If it has not arrived, check your spam or promotions folder before anything else – that is the most common reason people think an order has not shipped.
Look up an order
Enter your order number and the billing email you used at checkout. Your order number is in your order confirmation email, and on your account orders page if you checked out with an account.
What each status means
| Status | What it means | What you should do |
|---|---|---|
| Pending payment | We have your order but payment has not completed yet. | Check your payment method or place the order again. |
| Processing | Payment is confirmed and we are picking and packing your order. | Nothing. Your shipping email follows within 48 hours. |
| On hold | We are waiting on payment confirmation or on stock. | Nothing. We will email you if we need anything. |
| Completed | Your order has shipped. | Use the tracking number in your shipping email. |
| Cancelled | The order was cancelled and will not ship. | Email us if this was unexpected. |
| Refunded | A refund has been issued to your original payment method. | Allow up to 10 business days, plus your bank’s own posting time. |
How long each stage takes
- You place the orderOur cutoff is 4:00 PM ET, Monday to Friday. Orders before it start the same business day; orders after it start the next one.
- We process it – up to 48 hoursPicking, packing, and handing over to the carrier. Weekends and public holidays are excluded.
- It ships and you get trackingA shipping confirmation email goes out with your tracking number, carrier, and link.
- In transit – 3 to 6 business days3 to 6 business days within the United States, 3 to 5 within Canada. The clock starts the day it ships, not the day you ordered.
Add processing to transit when you estimate arrival. A Thursday afternoon order is usually a next-week delivery, not a this-week one.
If something looks wrong
Tracking has not updated in a few days. Carrier scans can go quiet in transit, especially between hubs and over weekends. This is normal and usually resolves on its own.
Tracking says delivered but nothing arrived. Check with people in your household or building, look in any safe-drop locations, and give it 24 hours – carriers occasionally scan a parcel as delivered slightly early. If it still has not appeared, email us.
It has been more than 15 business days since shipping. That is the point at which carriers will treat a package as lost. Email us with your order number and we will open a carrier claim and sort out a replacement or refund. Details are in our Shipping Policy.
The address on the order is wrong. Email us immediately. We can correct an address before an order ships, but not after it has been handed to the carrier.
Need a hand?
Email us with your order number and we will look it up and tell you exactly where it is.
sales@printertoner.us