Return Policy

At PrinterToner, we want you to feel confident in every purchase. This Return Policy applies to customers in the United States and Canada.

Defective products12 monthsFrom date of purchase
Unopened products30 daysFrom date of delivery
Return shippingPrepaid labelOn approved returns

What you can return

SituationTime limitReturn shipping
Product is defectiveWithin 12 months of purchasePrepaid label provided
Product is unopened and sealedWithin 30 days of deliveryPrepaid label provided
Wrong item ordered by mistakeContact us for optionsReturn or restocking fees may apply

Every return starts with an email. Please contact us before sending anything back so we can issue a label and match your parcel to your order.

Defective products – 12-month return window

If a compatible, remanufactured, or related printing product you bought from us turns out to be defective, you can return it within 12 months of purchase.

What we provide

  • A prepaid return shipping label, at no cost to you
  • Inspection of the item as soon as it reaches us
  • Your choice of a replacement or a refund – see our Refund Policy

When you get in touch, include your order number and a brief description of the fault. Photos or a short video help us process your claim faster.

Unopened products – 30-day return window

You can return unopened, sealed items within 30 days of delivery.

Conditions

  • The original packaging is intact
  • The product is in resalable condition

We provide a prepaid return shipping label for these returns as well.

What this policy does not cover

  • Items purchased in error by the customer
  • Products damaged by misuse or improper installation

If you ordered the wrong item, contact our Customer Service team and we will let you know what options are available to you.

Return shipping or restocking fees may apply in these cases. We will always tell you the exact amount before you approve the return, so nothing is deducted without your agreement.

How to start a return

  1. Email us at sales@printertoner.us with the details listed below.
  2. We reply with return instructions, and a prepaid label if your return is eligible.
  3. We inspect the item when it arrives and confirm your replacement or refund.

What to include in your email

  • Your order number
  • The items you want to return
  • The reason for the return
  • Photos or a short video, if the item is defective

Contact us

Ready to start a return, or not sure whether your item qualifies? Email us with your order number and we will take it from there.

sales@printertoner.us