Refund Policy
We process refunds quickly and transparently. This Refund Policy applies to all orders placed in the United States and Canada.
What qualifies for a refund
| Situation | Time limit | What you receive |
|---|---|---|
| Product is defective | Within 12 months of purchase | Full refund or free replacement, your choice |
| Product is unopened | Within 30 days of delivery | Full refund to your original payment method |
| Product is opened but not defective | Not applicable | Not eligible for a refund |
Opening a product does not void your refund rights if it turns out to be faulty. A cartridge you had to install before discovering the defect is still covered under the 12-month term below.
Defective products, within 12 months
If a product develops a fault within 12 months of purchase, send it back to us for inspection. Once we have received and inspected it, you choose one of the following:
- A full refund to your original payment method, or
- A replacement product at no additional cost
Approval usually follows within 10 business days of inspection. We email you as soon as the decision is made.
Unopened products, within 30 days
Sealed, unopened items returned within 30 days of delivery qualify for a full refund, provided that:
- The packaging is unopened and the factory seal is intact
- The item is unused and in resalable condition
Refunds are issued to the original payment method used at checkout.
What is not eligible for a refund
- Products that have been opened or used, unless they are defective
- Items ordered in error by the customer, unless we approve the return in advance
- Products damaged by misuse, improper storage, or incorrect installation
If you are unsure which category your situation falls into, email us before returning anything and we will tell you where you stand.
How long a refund takes
Once your refund has been approved:
- We issue it within 10 business days
- Your bank or payment processor may need additional time to post the funds to your account
- You receive an email confirmation once the refund has been sent
Refunds are always returned to the original payment method used at checkout. We cannot issue a refund to a different card or account.
Shipping fees and bulk orders
- Shipping charges are non-refundable, unless the item you received was defective
- Bulk and corporate refunds may involve additional steps — please contact us directly so we can walk you through them
Contact us
Questions about a return or refund? Email us and include your order number so we can help you faster.
sales@printertoner.us