Contact Us
Pick what you need help with and we will show you exactly what to include. Put that in the form and we can answer properly first time, instead of writing back to ask for your order number.
What do you need help with?
Choose a topic to see what to send us.
Finding the right cartridge
Send us your printer’s exact model number and we will tell you which cartridge fits, in every colour you need. This is the fastest question we answer.
Put this in your message- Printer brand and the exact model number printed on the front of the machine
- The cartridge number you use now, if you know it
- Which colours you need
- Whether you want standard or high-yield
Where is my order?
You can usually answer this yourself in seconds on the tracking page. If that does not settle it, send us the details below.
Put this in your message- Your order number
- The billing email you used at checkout
- What the tracking currently says, if anything
Returns, refunds, and warranty claims
Every return starts here so we can issue a prepaid label and match your parcel to your order. Please do not send anything back before contacting us.
Put this in your message- Your order number
- Which items you want to return
- The reason — faulty, unopened, or ordered in error
- Whether the packaging is still sealed
- Photos if the item is faulty — attach them to the form
Bulk and business orders
We price volume purchases and business accounts individually. Send the list and we will come back with a quote.
Put this in your message- Company name, if you are ordering for a business
- Cartridge models and quantities
- Delivery ZIP or postal code
- How often you expect to reorder
- Any payment method you would prefer for a large order
Billing and payment questions
If a charge on your statement looks wrong, contact us before your bank. We can almost always resolve it faster, and a chargeback freezes the order while it is investigated.
Put this in your message- Your order number
- The amount and date of the charge
- Which payment method was used
- Whether you need a duplicate invoice or a tax invoice
Send us a message
We read every one. Include the details above and you will get a useful answer first time.
You might not need us
These three answer most of what lands in our inbox.
Track your order
Look up any order with your order number and billing email, and see what each status means.
Read the FAQ
Compatibility, warranty, chip-enabled cartridges, shipping times, and returns — answered in full.
Search the shop
Enter your printer model or cartridge number. Every product page lists the printers it fits.