Shipping Policy

Order cutoff and processing time

Our daily order cutoff is 4:00 PM ET, Monday to Friday.

• Orders placed before 4:00 PM on a business day begin processing the same business day.
• Orders placed after 4:00 PM, or on a weekend or public holiday, begin processing the next business day.

Processing is completed within 48 hours, excluding weekends and public holidays. We email you as soon as your order leaves the warehouse.

Estimated delivery times

Transit time starts the day your order ships, not the day you place it. Add processing time to estimate arrival. Actual delivery can vary with carrier conditions and seasonal volume.

Tracking your order

Once your order ships, you will receive a shipping confirmation email containing:

• Your tracking number
• The carrier handling the delivery
• A direct link to track your package

If the confirmation email has not arrived, please check your spam or promotions folder before contacting us.

Carrier responsibility and delays

Once a package is handed to the carrier, it is in the carrier’s custody. We work with reliable carriers, but delays can happen because of weather, volume surges, or other events outside our control.

Carriers do not treat a shipment as lost until 15 business days have passed since the shipping date.

Lost or undelivered packages

If your package has not arrived within 15 business days of shipment, email sales@printertoner.us with your order number. We will open a claim with the carrier and work with you on a resolution.

Address accuracy

Please check that your shipping address is complete and accurate at checkout, including apartment or unit number, city, state or province, and ZIP or postal code.

We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address.

Need to correct an address? Email sales@printertoner.us immediately with your order number. Addresses cannot be changed once an order has shipped.

Expedited shipping and special requests

Expedited shipping options may be available at checkout for an additional fee, shown before you complete your purchase.

For bulk orders, scheduled deliveries, or other special requests, contact our customer service team – we are happy to help.

Orders shipping from Canada

If an item is not available in our U.S. warehouse, we may ship it from our Canadian facility.

For deliveries into the United States, shipments originating in Canada may be subject to import duties or taxes assessed by customs or the carrier. Any such charges are the responsibility of the recipient and are not collected by PrinterToner at checkout.