Payment Policy
We want checkout to be simple, secure, and transparent. This policy explains how we accept and process payments, when your card is charged, how taxes are handled, and what to do if you have a question about a charge.
Accepted payment methods
The options below are available at checkout. What you see may vary with your device and location.
- Major credit and debit cards – Visa, Mastercard, American Express
- PayPal
- Apple Pay and Google Pay, where your device supports them
- Other local payment methods may appear depending on where you are
If you would prefer a different payment method for a large or corporate order, email sales@printertoner.us and we will let you know what we can arrange.
Currency and pricing
Prices on our website are shown in USD. Canadian customers may see prices displayed in CAD where that option is available.
The amount you are charged is the amount shown at checkout, in the currency shown at checkout. If your card is issued in a different currency, your bank will convert the payment and may apply its own exchange rate and fees. Those bank charges are outside our control and are not set by us.
When your card is charged
Payment happens in two stages, which is why you may see a pending amount before the full charge appears.
| Stage | What happens | When |
|---|---|---|
| Authorization | Your bank reserves the order amount. This is not yet a charge | When you place the order |
| Capture | The payment is completed and appears on your statement | When your order is prepared for shipping |
| Pre-orders and backorders | Capture is delayed until the item ships. We email you if this applies | On dispatch |
Our daily order cutoff is 4:00 PM ET, Monday to Friday. Orders placed before the cutoff are processed the same business day and payment may be captured that day. Orders placed after it are processed on the next business day.
Payment security
- Payments are processed by established third-party payment processors. We do not store your full card details on our servers
- The site uses industry-standard SSL encryption to protect your information in transit
- Our payment processors maintain PCI DSS compliance. If you have a specific compliance question, contact us and we will provide processor details
Authorization holds and fraud checks
To reduce fraud, we may place a temporary authorization hold on your card for the order amount. A hold is not a charge. If the order is not completed, the hold is released according to your bank’s own timelines, which are typically a few business days.
Occasionally we may ask for additional verification before processing an order – confirming your billing address, for example. This protects both you and us against unauthorized transactions. If we ask and do not hear back, we may cancel the order and release the hold.
Taxes, duties, and import fees
Applicable sales tax (United States) or GST/HST (Canada) is calculated at checkout based on your shipping address, and is included in your order total where the law requires it.
If an item is not in stock in our U.S. warehouse, we may ship it from our Canadian facility. Shipments crossing into the United States may be assessed import duties or taxes by customs or the carrier. These charges are the recipient’s responsibility and are not collected by us at checkout. The same applies to any order delivered outside the United States and Canada.
Refunds and chargebacks
Refunds are handled under our Return Policy and Refund Policy. Approved refunds go back to the original payment method. How quickly the money appears depends on your bank or payment provider.
If a charge on your statement looks wrong, contact us first at sales@printertoner.us. We will investigate and sort it out, and it is almost always faster than going through your bank.
If you file a chargeback instead of contacting us, we will contest illegitimate chargebacks and supply supporting evidence to your bank. Repeated chargebacks may result in us declining future orders.
Failed payments
- If a payment fails at checkout, check your payment details or try another method
- If we cannot collect payment after authorization – for example, because your bank declines the capture – we may cancel the order and email you to let you know
Invoices and receipts
We email an order confirmation and receipt to the address you give at checkout. If you need a duplicate copy, or a tax invoice showing sales tax or GST/HST for business accounting, email sales@printertoner.us with your order number.
Questions or billing disputes
For payment questions, billing errors, or invoice copies, email us with your order number and the details of the charge so we can respond quickly.
sales@printertoner.us